.Job ID: 969895 San Pedro Garza Garcia, Nuevo León Job Type: Contract Added - 18 hours ago APPLY**Job Description**:- Innova Solutions is immediately hiring for a Senior-Level Support Center Analyst- **Position type**:Permanent.
****Duration: 1 Year****Location: Remote,MX.
**As a Senior-Level Support Center Analyst you will:- We are looking for a highly motivated Support Analyst with experience in production support including defect analysis, triage, and resolution; release testing supportfor maintenance and enhancements, upgrades, and patches; and, reviewing and recommending utilization, process, and method improvements.- Key responsibilities:- Handle escalations as needed including both internal and external.- Turn over to Support any changes related to new projects (Need to share the knowledge so that team can effectively support the enhanced Infrastructure / Environment)- Collaborate with the Support Manager to improve ticket data quality.- Work the outstanding ticket queue with an emphasis on more difficult tickets or ticket escalations- Lead the Incident Responses process, as requested.- Support release testing.- Propose Support process and method improvements.- Provide on-call / off hour support.
**Required Skills**:- At least four years' experience with Windows operating system and Microsoft Office.- Extensive experience with Windows operating system and Microsoft Office- Must have extensive experience installing and configuring PC's and software- Extensive experience troubleshooting hardware and software issues- Experience managing wireless telecom including plan, device support, device selection, and MDM- Must have a good working knowledge of various software products used by the Support CenterGood to have skills:- A+, MCSE, CSS and/or HDA certification preferred.- Experience with Logistics systems preferred and business processes (e.G., Warehousing, Transloading, Intermodal, Truckload, LTL, Pricing or CHB) - or compensating exceptional technical skills and experience.- Preferred experience with patch management and configuration manages software (i.E.
BigFix)- Thank you!- Ashutosh Shukla1- Assistant Manager- **PAY RANGE AND BENEFITS**:**Pay Range**: $ 454000 - $534,000 Per Year**Benefits**: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).- **ABOUT INNOVA SOLUTIONS**:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion