.Job Title: Sr Support Engineer IOverview:Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work".
Seeking an astute individual that has a strong techno-functional foundation to support BY WMS Solutions.Scope:Core responsibilities to include WMS support (Onboard new customers/ Upgrades) for SaaS accounts hosted in cloud native (we use Azure).
The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.What you'll do:Assist other team members with benchmarking and sizing exercises.Conduct technical analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develop technical solutions to meet those needs.Provide a variety of technical support to the project team; including quality assurance/design review, environment setup, software installation, configuration, troubleshooting, system testing, programming, etc.Provide technical expertise on development projects.Work with appropriate parties to ensure issues are resolved.Provide timely, appropriate level of communication with respect to the work assigned.Work with project team to understand and help to refine and define project technical requirements from technical specifications.Diagnose business and technical expectations on a project.Work with the appropriate parties to effectively estimate project timelines.What we are looking for:We are looking for a person who has hands-on experience in Blue Yonder WMS product (Desirable) and has working experience either in Implementation or product/application support role.
In this role, the associate is expected to handle multiple projects of medium complexity in an independent manner working with the project teams and other Infrastructure teams in Cloud department.
Having good working knowledge in WMS Discrete version 2011 and above is preferred.
It is preferable if the candidate has worked in a more recent product version.
Should be a self-motivated leader in his/her own sense.Bachelor's Degree in Engineering or Master's degree in Computer Applications or other equivalent technical field or equivalent working experience.6–10 years' work experience.Must have proven capabilities in planning the project execution and assist the project managers in planning effort.The candidate should understand the enterprise integration methodologies with specific emphasis on real-time systems integration using Files, web services, socket communications, etc.Candidate should possess sufficient knowledge of the various technical components involved in building a cloud environment – Operating system, RDBMS (Specifically SQL Server), Network, B2B Integration, DNS, File systems, and Storage etc