Sr Support Engineer 1

Detalles de la oferta

.time left to apply End Date: February 10, 2025 (21 days left to apply)job requisition id 244104Overview:
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"
- Seeking an astute individual that has a strong techno functional foundation to support BY WMS SolutionsScope:
- Core responsibilities to include WMS support (Onboard new customers/ Upgrades) for SaaS accounts hosted in cloud native (we use Azure)
- The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.What you'll do:Assists other team members with benchmarking and sizing exercises.
Conducts technical analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops technical solutions to meet those needs.
Provides a variety of technical support to the project team; including quality assurance/design review, environment setup, software installation, configuration, troubleshooting, system testing, programming, etc.
Provides technical expertise on development projects.
Works with appropriate parties to ensure issues are resolved.
Provides timely, appropriate level of communication with respect to the work assigned.
Works with project team to understand and help to refine and define project technical requirements from technical specifications.
Diagnoses business and technical expectations on a project.
Works with the appropriate parties to effectively estimate project timelines.What we are looking for:Bachelor's Degree in Engineering or Master's degree in Computer Applications or other equivalent technical field or equivalent working experience.6–10 years' work experienceMust have proven capabilities in planning the project execution and assist the project managers in planning effort.The candidate should understand the enterprise integration methodologies with specific emphasis on real time systems integration using Files, webservices, socket communications, etc.Candidate should possess sufficient knowledge of the various technical components involved in building a cloud environment – Operating system, RDBMS (Specifically SQL Server), Network, B2B Integration, DNS, File systems and Storage etc.Candidate should have basic understanding of non-functional requirements that are to be considered during project implementation phase and should be able to engage with the customers in defining the NFR requirements.Candidate should have advanced troubleshooting capabilities in dealing with a performance issue on the application deployed in Cloud.
This includes but not limited to – Ability to generate and analyze Application Traces, Have knowledge of command profilers, Working knowledge of interpreting performance reports and execution plans


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

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