.Sr Support Engineer 2 - WMSApplyLocations: MonterreyTime Type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: December 30, 2024 (30+ days left to apply)Job Requisition ID: 244861Sr Support Engineer 2 – This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases.Analyze and resolve incidents within the BY WMS and TMS application(s).Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities.Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY's continued solutions.Document change control and publish testing results transparently to the customer on a schedule.Bring in new ideas for automation, re-use, and service improvements.Deep understanding of BY's evolving SaaS offerings, features, and functionality deployed for testing customers.Engage in continuous learning on the latest BY execution solutions and how automated testing plays a role (such as cognitive execution).Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.What we are looking for:Industry experience:Functional experience working with BY products specifically within execution solutions.Technical experience with BY products specifically within execution solutions.Execution Platforms:Minimum of 7+ years of Supply chain domain experience in warehouse management.Minimum of 7+ years of experience in the Software/SaaS industry.Experience with customer/client service and/or support in Supply Chain software solutions.Private/Public cloud management domain expertise.Technical Skills:Expert in Database programming/Data Modeling using Oracle SQL and MS SQL.Strong knowledge of middleware (i.E. Weblogic, TomCat).Proficiency in Java / J2EE concepts – JDBC, C++, and MOCA.Azure expertise in defect identification and log analysis for TMS and WMS.Advanced knowledge with operating systems (e.G. Windows, UNIX, LINUX).Experience with Cycle, Jenkins Automation, or similar automated testing suite.Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.Experience in supporting MuleSoft, web services (Rest/SOAP PI) based integrations.Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications.Soft Skills:Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.Must be self-motivated and quick learner - New technologies, platforms, integrations