**Join a team recognized for leadership, innovation and diversity**:Customer interactions are primarily with Honeywell Fire's distribution partners, their administrators, and field service technicians, but may also include technical facilities staff affiliated with end-customers.**Key Responsibilities**- Diagnose and resolve customer technical issues in a timely manner- Capture detailed information on field issues and escalate as necessary- Help coordinate engineering support of customers when necessary- Educate customers on value propositions and features to drive adoption- Analyze customer needs such as user experience, defects, limitations, and potential enhancements- Advocate for customer needs to business stakeholders, including product, engineering, and operations teams- Provide support to the CLSS Business Development Manager, helping to grow sales, and be responsive to the Honeywell Fire Regional Sales Managers as requested.- Create, maintain, and communicate product line best practices- Drive customers to employ best practices in utilizing solutions to ensure greatest business impact- Assist with updating customer support documentation as needed and updating the online FAQ repository based upon support experience.**Requirements**:- Associate's Degree- In-depth knowledge of Honeywell and competitor platforms, products, and technologies- Strong verbal and written communications skills- Familiarity with industry regulatory requirements and future mandates- Ability to achieve results through influence in a matrixed-team environment- Ability to communicate effectively across language and cultural barriers- Adaptability, with willingness and ability to pivot when required by customer or business needs- Analytical, integrative thinker with ability to connect customer needs with business value**We Value**:- Problem-solving skills, customer service oriented and diligent follow-up to ensure a positive experience and outcome.- Proficiency with Microsoft Office Suite of Tools.- Understanding of hardware and software networking.- Exceptional organizational skills- A minimum of 2 years of experience in customer or technical support activities- Fire alarm, Industrial or other technical field experience is helpful but not required**Additional Information**:- ** JOB ID**:Req401761- ** Category**:Customer Experience- ** Location**:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico- Nonexempt