**Join a team recognized for leadership, innovation and diversity**:
Customer interactions are primarily with Honeywell Fire's distribution partners, their administrators, and field service technicians, but may also include technical facilities staff affiliated with end-customers.
**Key Responsibilities**
- Diagnose and resolve customer technical issues in a timely manner
- Capture detailed information on field issues and escalate as necessary
- Help coordinate engineering support of customers when necessary
- Educate customers on value propositions and features to drive adoption
- Analyze customer needs such as user experience, defects, limitations, and potential enhancements
- Advocate for customer needs to business stakeholders, including product, engineering, and operations teams
- Provide support to the CLSS Business Development Manager, helping to grow sales, and be responsive to the Honeywell Fire Regional Sales Managers as requested.
- Create, maintain, and communicate product line best practices
- Drive customers to employ best practices in utilizing solutions to ensure greatest business impact
- Assist with updating customer support documentation as needed and updating the online FAQ repository based upon support experience.
**Requirements**:
- Associate's Degree
- In-depth knowledge of Honeywell and competitor platforms, products, and technologies
- Strong verbal and written communications skills
- Familiarity with industry regulatory requirements and future mandates
- Ability to achieve results through influence in a matrixed-team environment
- Ability to communicate effectively across language and cultural barriers
- Adaptability, with willingness and ability to pivot when required by customer or business needs
- Analytical, integrative thinker with ability to connect customer needs with business value
**We Value**:
- Problem-solving skills, customer service oriented and diligent follow-up to ensure a positive experience and outcome.
- Proficiency with Microsoft Office Suite of Tools.
- Understanding of hardware and software networking.
- Exceptional organizational skills
- A minimum of 2 years of experience in customer or technical support activities
- Fire alarm, Industrial or other technical field experience is helpful but not required
**Additional Information**:
- ** JOB ID**:req401761
- ** Category**:Customer Experience
- ** Location**:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
- Nonexempt
