.A LITTLE BIT ABOUT Boldr- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.- We are a global team, united by our desire to connect diverse people with common values for boldr impact.- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.LET'S START WITH OUR VALUES- Meaningful connections start with AUTHENTICITY- We do our best work by being CURIOUS- We grow by remaining DYNAMIC- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE- At the heart of great partnerships, we'll always find EMPATHYWHAT IS YOUR ROLEThis position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.WHAT WILL YOU DO- Respond to customer inquiries and alerts in a timely and professional manners in accordance with the agreed SLAs- Diagnose, address and resolve technical issues efficiently and accurately- Escalate complex issues to higher-level support- Keep up to date with with ever-changing technologies including adapting quickly to process changes- Participate in training sessions to enhance technical skills and knowledge- Knowledge-sharing sessions with the team and assist in training new team members- Gain a deep understanding of the client's products and services- Respond promptly to customer service inquiries or questions to ensure satisfaction.- Collaborate with and support team members when assistance is needed.- Take on additional tasks or responsibilities when required to meet team objectives.**Requirements**:YOU HAVE- Curious and authentic, just like us! #beboldr- An analytical and critical thinker, with an eye for even the most minute of details- Passionate about client satisfaction- Has general knowledge of how web-based and mobile apps work.- Has general knowledge and experience of SaaS Products - Software as a Service- Passionate in creating exceptional customer experiences and can use challenging situations as an opportunity to exceed customer expectations