Sr Technical Support Associate

**JOB DUTIES:- Facilitate issue identification and analysis- Investigate and resolve technical issues- Track requests resolution- Provide technical training- Build relationships with customers- Test products & softwareDevelop and share knowledge**YOU MUST HAVE:- Some experience in the field or related.Full conversational English.**WE VALUE:- Conversational French (B1 and above)- Bachelor degree in Management, Computer Science or a technology related discipline- Experience in customer service is preferred- Good interpersonal and verbal & written communication skills- Knowledge of technologies used in Resideo products.- Strong continuous improvement mindset, strong leadership impact- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skillsLI-JB1LI-HYBRID