Sr Technical Support Associate

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs.JOB DUTIES:Facilitate issue identification and analysisInvestigate and resolve technical issuesTrack requests resolutionProvide technical trainingBuild relationships with customersTest products & softwareDevelop and share knowledgeYOU MUST HAVE:Some experience in the field or related.Full conversational English.WE VALUE:Conversational French (B1 and above)Bachelor degree in Management, Computer Science or a technology related disciplineExperience in customer service is preferredGood interpersonal and verbal & written communication skillsKnowledge of technologies used in Resideo products.Strong continuous improvement mindset, strong leadership impactExperience with Salesforce.Com and SharePointDemonstrated experience with Knowledge Management & Call Center ManagementGood administration skills#LI-JB1 #LI-HYBRID#J-18808-Ljbffr