Sr Technical Support Associate

**JOB DUTIES:
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & softwareDevelop and share knowledge

**YOU MUST HAVE:
- Some experience in the field or related.Full conversational English.

**WE VALUE:
- Conversational French (B1 and above)
- Bachelor degree in Management, Computer Science or a technology related discipline
- Experience in customer service is preferred
- Good interpersonal and verbal & written communication skills
- Knowledge of technologies used in Resideo products.
- Strong continuous improvement mindset, strong leadership impact
- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skills

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