Sr Technical Support Associate English And French

**JOB DUTIES:- Facilitate issue identification and analysis.- Investigate and resolve technical issues.- Track requests resolution.- Provide technical training.- Build relationships with customers.- Test products & software.Develop and share knowledge.**YOU MUST HAVE:- Some experience in related field.- Conversational French.Excellent English.**WE VALUE:- Bachelor degree in Management, Computer Science or a technology related discipline.- Experience in the industry is preferred.- Good interpersonal and verbal & written communication skills.- Strong continuous improvement mindset, strong leadership impact.- Demonstrated experience with Knowledge Management & Call Center Management.Good administration skills.LI-JB1LI-HYBRID