.**Sr Video Conference Engineer****Location: Guadalajara****Hybrid Work**The platforms listed below are on Operations:- Cisco Video Conferencing Management- Zoom Meetings, Webinars and Features Management- Microsoft Teams Rooms & Surface Hubs Platform Management- Meeting Room Audio Visual Devices & Integration (In-Room Control Panels / Room Booking Panels/ Controllers / IO8 / Sensors etc.,) from the OEMs like Crestron, AMX & Extron, etc.- Remote Device Monitoring - AMX / Crestron- Digital Signage Solution - 22miles or any product- Wireless Presentation (examples: Barco, Mersive, Crestron, etc )**Typical Accountabilities**- Responsible for ensuring availability and performance of the supported technology/platform services.- Responsible for Installing and configuring hardware and software components to ensure conferencing usability- Troubleshooting Conferencing hardware and software issues.- Performing tests and evaluations on new software and hardware.- Providing support to users and being the first point of contact for error reporting/alert monitoring.- Knowledge and experience with computer network configuration/ports/LAN/WLAN related to VC and Solstice configuration- Responsible for installation and technical support, and training for all Audio and Video Teleconference systems.- Experience working with a video conferences endpoint management platform, such as Cisco TMS for endpoint or account provisioning.- Experience working with a video conference calls scheduling platform, such as Cisco TMS and VMR Management- Deliver production and broadcast requirements as needed for virtual meetings including setup, testing and configuration with existing video conference and broadcast capability- Document SOPs and knowledge-sharing material for use across Conferencing teams.- Troubleshoots all VTC hardware and software issues and outages- Initial triaging, and remediation if possible, of all P1, P2, P3, and P4 incidents.- Responsible for escalating incidents from events to CC/SD on outage Incidents.- Responsible for updating Knowledgebase articles.- Responsible for incident queue management.- Responsible for mentoring the team members.- Responsible for working on Incidents, Changes, Service & Problem Requests.- Responsible for creating and updating Known Error documentation.- Woking on ITIL Process.- Any certifications will be an added advantage
