Hotelbeds is the world´s leading bedbank.
The company's proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.
Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.
The company is headquartered in Palma de Mallorca, Spain.
JOB DESCRIPTION:
The main objective of this position is to support our suppliers in the most efficient way with any inquiries/issues, and manage all reservations according to the Operations department service standards and processes.
Be a supportive team player in a cohesive team building a reputation for outstanding service and efficiency and supporting the development of a high-performing service culture.
ACCOUNTABILITIES:
- Process all reservations within predefined practice guidelines meeting quality standards within agreed response times.
- Act as the first line of contact for Suppliers.
Build, maintain and enhance strong relationships with Suppliers.
CHALLENGES:
- Decisions are mainly guided by policies, procedures, or practices; however, some situations may require exploring alternatives or interpreting guidelines.
- Navigating through tricky situations while working within well-established procedures for mutual positive outcomes for all parties.
- Working with Suppliers to address any knowledge gaps and suggest ideas to mitigate potential issues.
- Use initiative and logic to respond to queries and escalate complex problems to the supervisor or manager as appropriate
- Feedback any concerns/issues (individual or team) through supervisors to allow them to be dealt with accordingly
- Participate in ad hoc projects as required by the business
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider.
We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.