Manage customer debt, engage customers for outstanding payments, undertake credit management, reviews of credit limits and to work closely with senior management and sales teams to ensure invoices and credit notes are issued promptly and in accordance with the John Crane policies and procedures. The role will be required to be involved in process changes, testing and feedback of system changes and aligning and documenting processes across different credit controllers working within the SSC.
**Duties & Responsibilities**
Key areas of support will include but not limited:
- Manage AR Activities for John Crane USA, Mexico, Canada, and Ireland
- Manage a team of 3 AR supervisors and 13 AR assistants.
- Reorganise the team to work more efficiently with the help of the head of MSSC.
- Propose, recommend, and implement process and system improvements in the MSSC.
- Develop payment history analysis and reporting to provide clarity on the current and forecast position of the debt ledger as well as proactively sharing ideas.
- Develop and coach the team, set clear expectations and KPIs and support team's performance.
- Ensure collection of outstanding invoices, intercompany and external customers, within the due date.
- Allocation of payments / credit notes where needed.
- Maintain stop list and ensure compliance with internal policy 4.3.3 Accounts Receivable Dunning Process.
- Engage with sales department to understand the need to block customer.
- When required Forecast cash receipts monthly and ensure cash is received within the due dates.
- Prepare and maintain the matrix of AR and Credit Control activities to ensure continuity of service to customers.
- Reconcile customer accounts with the customer and resolve any reconciliation differences / queries, provide copies of invoices.
- Be the lead AR / Credit Control point of contact involved with system changes, system testing and continuous improvement activities.
**Diversity & Inclusion**
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
**The Individual**
- Degree in Accounting or Business Administration, CPA is highly desired not mandatory.
- Master's Degree is a plus.
- At least 8 years' experience of credit control and accounts receivable in a large business.
- Management skills team and individual development and coaching.
- Desire for continual improvement, embracing technology and driving efficient ways of working.
- Fast learner with the ability to pick up new systems and processes.
- Great attention to detail.
- C1 Fluency in business English and Spanish - written and spoken.
- Excellent MS Office skills, particularly Excel (v-lookup, pivot tables, advanced formulas, visual basic, Power Query).
- Numerate with accounting knowledge.
- A flexible approach and the ability to work on own initiative with mínimal supervision is essential.
- Key Internal and External Relationships.
- A graduate with a good academic record.
Knowledge of QAD is a plus (non-compulsory).
**About Smiths**
**About John Crane