.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Johnson & Johnson.DE&I StatementFor more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.At Johnson & Johnson, we all belong.We are searching for the best talent for STAFF COMPLAINTS ANALYST to be in Juárez (SALVARCAR)Purpose:On a supervisory role, the Staff Complaints Analyst will be responsible for maintaining the quality processes associated with product complaint handling, procedures, and controls to ensure that all complaints are processed in accordance with established company procedures and worldwide regulations and standards. This individual will review documentation from incoming calls, faxes, and emails from all areas of the world. This individual will also obtain adequate information to ensure proper documentation, investigation (including testing devices), and closure of each complaint, in order to make and document sound regulatory reporting decisions/justifications for worldwide reporting.You will be responsible for:Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines, this position: Activities related Complaint Handling:Responsible for the overall Complaint Management process (Entry, Follow up, Product Investigation, Closure, etc.)Develop and coordinate workload of Complaints AnalystsResponsible for CSS and J&J Complaints MetricsPossess a thorough understanding of the complaint database.Plan, develop, coordinate and/or support Departmental projects from different levels of complexityResponsible for complaint coding and ensuring that all the information required for the complaint file is obtained and properly documented to make sound regulatory reporting decisions