BASIC FUNCTION
Under the supervision of the Industrial Engineering and Quality Manager, this position is responsible for coordinating the Quality Assurance activities to ensure that products meet specified quality requirements through PWA & UFR indicators. Also, responsible for the Incoming Inspection Area, ensuring that the materials used in packed pieces meet Kohler standards. Additionally, managing the quality laboratory for dimensional and functional testing required for current production and new product introduction, and calibration service for all critical equipment utilized in the plant.
SPECIFIC RESPONSIBILITIES
1. Management of PWA Area for final packed audit to ensure that products meet quality standards according to Global Aesthetic Standard – Vitreous Division.
2. Responsible for % PWA and UFR indicators, ensuring objectives are met. Weekly and monthly reports must be delivered to the Industrial Engineering and Quality Manager, including preventive and corrective actions to meet goals.
3. Conduct weekly and monthly meetings with General Supervisor of FPP, Industrial Engineering and Quality Manager, and Sr. Global Manager of Quality to execute action plans to reduce % PWA and UFR indicators.
4. Organize weekly PWA Management Audit with all General Supervisors and Managers to audit current production pieces and establish action plans to improve production quality.
5. Responsible for certifying 1F and 2F Inspectors of FPP Area according to the Global Aesthetic Standard – Vitreous Division and validate their knowledge through an R&R Test.
6. Manage and coordinate the Incoming Inspection Area to guarantee that direct materials are inspected according to technical drawings and critical characteristics are not affected before release to Production.
7. Manage the Quality Laboratory to ensure a daily plan is followed, testing current production pieces and new products in dimensional and performance criteria.
8. Ensure standard procedures are followed in the Quality Laboratory when performing dimensional and performance tests.
9. Coordinate product verification in the Quality Lab for new product introduction, dimensional and performance tests, working alongside NDP and NPI engineers.
10. Work with NPI Engineer to analyze pieces outside Kohler standards and propose solutions or improvements for the product and/or current process.
11. Manage internal calibration service for all critical equipment in the plant and establish a verification frequency based on equipment wear.
12. Provide support to all plant areas to reduce quality defects and ensure best practices are implemented.
13. Ensure SOPs are standardized and followed in PWA, Incoming Inspection, and QA Laboratory.
14. Develop associates for improved performance, higher engagement levels, and future promotion capability, complying with Mexican government requirements.
15. Comply with Health and Safety Roles and Responsibilities established for this position.
RELATIONSHIPS AND CONTACTS
Supervisory Relationships:
Direct report to Industrial Engineering and Quality Manager.
Dotted Line to Sr. Global Manager of Quality.
Organization Relationships:
High contact with General Supervisors and Managers.
High contact with Bajío NPI Engineer.
Frequent contact with NPD Kohler Engineering.
External Relationships:
Frequent contact with direct material suppliers.
Frequent contact with calibration service suppliers.
Skills/Requirements EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION:
Engineering degree.
EXPERIENCE:
Preference for 2-5 years of related experience in implementing Quality Systems.
Preference for Ceramic Vitreous knowledge.
FORMATION:
- Management of personnel.
- Knowledge of Microsoft Windows-based software tools.
- Ability to communicate professionally in English (Priority).
- Preferred knowledge of ISO 9001: 2015 and 17025.
- Use of work methodologies: Procedures, work instructions, Standards (ASME, NOM, CSA).
- Laboratory management.
- Basic Metrology Knowledge.
- Reading comprehension of plans and dimensional measurements.
- Warranty management.
- Problem-solving methodology (PDCA, 5whys 8D, A3, Ishikawa, Shainin).
- Six Sigma methodology.
- Statistical process control.
- Core Tools (APQP, PPAP, FMEA, SPC, Control Plan).
- Supplier Quality Management.
- Negotiations with internal and external clients.
- SAP.
SKILLS:
Traits
Critical: Abstract Reasoning Ability, Thoroughness, Cautiousness, Self-Structure, Urgency, Aggressiveness, Assertiveness, Ego-Strength, Energy, Idea Orientation.
Supporting: Ego-drive, Empathy, External Structure, Gregariousness, Idea Orientation, and Sociability.
Behaviors
Critical: Is persistent; confidently expresses ideas and opinions; copes with rejection; recognizes problems, issues, and opportunities; gathers and analyzes data; creates new concepts and approaches to solve problems; learns from mistakes; independently sets goals, objectives, and priorities; manages multiple tasks and activities; works quickly.
Supporting: Persuasively sells ideas to gain support and buy-in; considers others´ points of view with an open mind; follows established policies and procedures.
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