.**Company Description**It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.**Job Description** Team & Role**At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.**What you get to do in this role**:- You'll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward- Advocate and champion design thinking and methodologies throughout the product development lifecycle.- Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines**Qualifications** Preferred Qualifications**:- 8+ years of project/program management experience in mid/large size companies, ideally on a design team- Leads (or significantly contributes to) large, cross-functional initiatives - and creates successful outcomes- Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.- Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others- Experience working on and managing large projects or programs with cross-functional teams.- Deliver solutions and strategies while mitigating or removing obstacles.- Experience utilizing software to keep projects organized, track metrics, and report on progress.**Additional Information** Work Personas**We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.**Equal Opportunity Employer**ServiceNow is an equal opportunity employer