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**Descripción**:!WE TRANSFORM THE FUTURE OF PEOPLE!Gi Group Mèxico is the global network of talent experts in digital and technological profiles.
We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding.
We create value by connecting leading companies with the best talents in the market around the world.
Our purpose is to build bridges, change careers and transform people's future.We support diversity and multicultural environments as it allows us to develop great projects.
Additionally, we value respect, ownership, sustainability and innovation.
We are looking for the next game changer to join the team as Statements & Billing Representative.
Are you a digital nomad?
Well this role was made for you, you can be located anywhere in CDMXand enjoy 100% of the flexibility that this implies.We are 100% digital, we believe in your value and we promote your development at all levels.Join our community of talents!WeBuildYouCross**Requisitos**:**Responsibilities**:As a Statements & Billing Representative, you will be responsible for managing billing clarifications while providing excellent customer service.We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.Manage, process and resolve client requests in an accurate and timely manner.Provide excellent customer service through verbal and written communication.Focus on problem solving, on handling difficult and high-stress situations.Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.Work closely with internal and external partnersMinimum requirements- ?Hard SkillsExperience in the AreaAdvanced English (C1)1-3 years of experience working in a customer service or tech support environmentExcellent customer relationship skills and a passion for achieving goals.Knowledge and experience in troubleshootingExcellent interpersonal skills and diplomacy to quickly de-escalate tense situations.Excellent verbal and written communication skills to manage internal and external relationships.Ability to establish lasting relationships with clients and colleagues.High school diploma or equivalent (minimum).It is valued to have completed university or technical studies.Soft SkillsStrong communication skills, with the ability to align the organization around complex technical decisionsActive coach and mentor whose goal is to develop and maximize the team's potentialProactivity and passion for the client.Assertiveness.Our Benefits for YouCompetitive salary, you work in a digital environment!Type of contract: 100% Payroll with Law and upper benefitsFun, inclusive and transparent work culture