The main responsibilities are:Unpacks and verifies incoming shipments, updates inventory records, and labels and organizes products accurately.Assists in fulfilling orders with attention to detail, ensuring correct item selection, shipment method, and packaging guidelines.Manages claims for damaged packages in coordination with shipping partners, boutiques, and corporate teams.Works closely with management and front-of-house staff to coordinate new deliveries, stock updates, and timely product displays.Uses Microsoft Windows tools, UPS WorldShip, and store operating systems to manage shipping and order processes.Conducts monthly cycle counts and manages stock checks, discrepancies, and after-sales services with the Inventory Control Team.Organizes and audits stock regularly, maintaining accurate levels and resolving discrepancies in collaboration with corporate partners.Partners with corporate and third-party vendors to handle after-sales care, repairs, and customer service for both store and customer-owned items.Maintains a clean, organized, and safe stockroom, assisting front-of-house staff with item retrieval, unsold merchandise, and expired holds.Monitors and supports stock handling by store employees, ensuring organization amidst high traffic to reduce losses.Experience: Experience within Fashion/Luxury industries and customer service oriented.Minimum Requirements: BS degree in Industrial Engineering, Administration or related field. At least 2 years of experience in stock or similar roles in a retail brand company or small luxury business. Must be able to perform the physical elements of the job, including, but not limited to, carrying boxes, standing, and using a step ladder. Contributes to pulling items from stockroom, physically move them, and stock shelves. Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills.Our client is a global luxury brand with a main focus on leather goods.Salary: Salary + law benefitsChristmas BonusHoliday Bonus#J-18808-Ljbffr