**The Opportunity**
We are looking for a passionate Strategic Account Manager to develop and drive the account strategy for one of the world's best brands in the Mexico market.
You will ensure they consistently exceed revenue and profit targets, whilst also ensuring that ESW is delivering and meeting the clients' expectations.
You will work with cross-functional teams to develop strategies and stay informed of the latest trends and technological advancement in the retail eCommerce space and cross-border fulfilment.
**Key Responsibilities**
- Manage the Strategic Account Plan, with P&L responsibility, to deliver account growth in partnership with the client and internal stakeholders.
- Be a strong 'voice of customer' within ESW, with an ability to influence internal stakeholders to provide the necessary support to deliver the account plan.
- Drive a growth-focused account strategy in partnership with sales, marketing, product and other internal stakeholders.
- Cultivate trusting client relationships at all levels as a Business Partner and Subject Matter Expert, demonstrating ESW's value through enrolment of all relevant solutions and programs.
- Monitor and analyse client performance including forecasts, trends and KPIs and communicating the relevant impact to internal stakeholders.
- Develop a roadmap of strategic initiatives in the areas of growth, innovation, service, profitability and cost optimisation.
- Proactively partner with relevant internal functional owners to ensure overall performance to client contract, SLA's and business goals.
- Represent the voice of the client and ensure that client issues and escalations are dealt with in a timely and efficient manner.
**Key Experience & Skills**
- 10-12 years of relevant business or professional experience.
- Previous experience working as an Account Manager/Client Relationship Manager with demonstrated strong account management discipline, process, and structure experience.
- Excellent relationship building and influencing skills, with internal and external stakeholders.
- In-depth knowledge of the B2C eCommerce industry within an on-line retail or brand environment preferred.
- Knowledge of ecommerce user experience best practices, data and analytics and ecommerce operations.
- Strong ecommerce reporting and analytical skills to drive actionable insights and growth recommendations.
- Strong business acumen and commercial skills with demonstrated account management success.
- Experience leading strategic planning workshops with Clients to determine future road-map schedules across a range of client solutions.
- Excellent written and oral communication skills.
- Demonstrated ability to thrive in a fast-paced environment and act with a sense of urgency in client issue resolution.
**What's on offer?
**
- Flexible/Hybrid Working Model
- Career growth - tailored learning & development, tuition assistance and professional certification.
- Health & Wellbeing - dental & health insurance, reduced corporate gym membership.
- Work Life Balance - 25 days annual leave, flexible working, sports & social club.
- Family - paid maternity & paternity leave, life assurance, income disability cover.
- Financial - competitive salary, pension, bike to work, travel TaxSaver, relocation assistance.
**About us**
Founded in 2010, ESW powers global DTC ecommerce for the world's best-known brands, creating safer, simpler, and faster shopping experiences for consumers all around the globe.
ESW's powerful combination of technology and human ingenuity optimizes the entire shopper journey, from site development to demand generation to checkout, through shipping, customer service, and returns.
With configurable end-to-end solutions in more than 200 markets worldwide, we fully manage payments, compliance, data security, fraud protection, taxes, and tariffs, helping clients enter new markets in as few as 6 weeks, and dramatically improve results in current markets.
Bringing together more than 600 experts across multiple disciplines, the ESW team delivers profitable growth for retailers and brands worldwide.