Monterrey, Mexico Account Success Management Senior Full-time
DESCRIPTIONLanda Digital Printing is seeking a Strategic Accounts Manager who will drive business development improvements for Landa's key and strategic accounts.
The role includes working with customers to drive production and stability improvements, eliminate barriers, and achieve assigned accounts' highest potential and outputs.
RESPONSIBILITIES· Ownership of customer success and satisfaction for assigned accounts.
· Work closely with Landa customers to improve the overall utilization of a Landa Nanographic Press, eliminate production barriers, and enhance press utilization and uptime.
· Work with the customer to assist in selecting work and production best suited to the press to build the volume of pages produced - ensure delivering the value proposition (applications, quality and productivity).
· Guide the customer as they ramp upthe new press and develop its use throughout the PLC.
· Be Landa's focal point in front of the customer: build trust with the customer and provide transparency on account development progress.
· Manage the day-to-day operations of onsite field service engineers and remote cross-functional team, including Landa's Tech Support, R&D and Logistics.
· Facilitate clear and accurate communication to achieve faster and better outcomes for the customer.
· Support with pre-sales activities in the region, such as demonstrations and sample handling.
REQUIREMENTS· Residence in Mexico, preferably in the San Pedro/Monterrey area · Fluent in Spanish & English · Ability to travel overnight 50+% of the time
· Experience interfacing and communicating with all levels of organization and management, especially C-level management.
· Experience with E2E printing production environment, with an in-depth understanding of production printing
· Detailed understanding of customer applications
· Experience in project management and business development
· Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business, Sales, etc.) - Ability to work in a governance model with various functions to achieve success
· Great interpersonal, communication and presentation skills
· Capability to build a long-term relationship with the customer
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