.Job SummaryThis role is responsible for independently identifying solutions to common and complex supply chain issues, supporting strategic supply chain projects from planning through execution, and conducting data analysis, interpreting findings, and contributing to decision-making within projects. The role assists in managing strategic supply chain models, creates frameworks to address supply chain problems, and acts as a peer leader on cross-functional teams. The role identifies inefficiencies, and implements process improvements to reduce costs in the supply chain and operations processes.ResponsibilitiesSupport end-to-end Incident Management process for the S4 HANA Order to Case domain.Support business as a level one technical resource on system flow issues.Ensure timely and effective resolution of incidents, minimizing impact on business operations.Proactively monitor the EDI / IDOC fallouts for the S4 supply chain flows.Act fast on the identified issues by investigating the root causes and working on the resolutions.Liaison with IT / Operations and other necessary teams for fast resolution.Create a roadmap for structural fixes for the recurring technical issues.Resolve the incidents raised by business users on the technical issues.Recommend necessary process changes / system-related changes to help seamless supply chain flow in S4.Ensure swift action on resolving technical issues during QEC / MEC to avoid any revenue / TCE impact to the organization.Education & ExperiencePreferred to have Bachelor's or Master's in Information Technology, Computer Science / Other graduations will be considered with necessary experience.Minimum 2 to 4 years' work experience in Handling Technical support in Incident Management, with a focus on S4 HANA and Order to Case process.ITIL certification is an added advantage.Knowledge & SkillsProven experience in managing complex incidents and driving them to resolution.Excellent analytical, problem-solving, and communication skills.Proven knowledge in E2E supply chain technical flow / architecture.Quick and nimble in decision-making on issue resolution and working with other teams.Strong capability in investigation and problem-solving.Good to have skills related to leading projects & initiatives within IT / Process Management areas.Strong communication skills in explaining problem statements and converting business issues into technical aspects and vice versa.Flexible to play a global role and available to connect and lead resolutions with larger teams across different time zones.Cross-Org SkillsEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityImpact & ScopeImpacts multiple teams and may act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making processes.ComplexityResponds to moderately complex issues within established guidelines