Strategy & Operations Specialist - Billing

.**About FreshBooks**:FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. Facturama (founded 2012, San Luis Potosi) became a part of the FreshBooks team in 2020, adding a whole host of incredible products for business owners to our portfolio, and talented members to our teams. These team members are found all over the globe, including Mexico thanks to Facturama! We know that different folks thrive in different working environments: Remote, onsite, and everything in between, you'll find it with us.**The Opportunity**:FreshBooks is looking for a Strategy & Operations Specialist - Billing to help manage our complex billing processes and improve KPIs. In this role, you will be focused on our Subscription billing offerings & improving our performance in revenue collection. You'll have an opportunity to couple your analytical thinking skills with a strategic view of our operations to identify areas of improvement that can lead to involuntary churn reductions and ultimately improve our business objectives. And if you have a knack for embedding technology and automation to streamline operational processes, there's opportunities to exercise that as well.This is a remote position that can be worked out of Monterrey, Guadalajara or San Luis Potosi.If you're passionate about taking on big challenges head on, delivering simply amazing experiences for our customers, and ready to back it up with results for our business — this job is for you