**Location**- Monterrey, Mexico**Job ID**- 0000015511**Category****If you are looking to get a great internship experience**:This is the opportunity to do so by joining the IT department at The LEGO Group!**Play your part in our team success!**:As part of the Global End-User Support organization, you will have the opportunity to help us to optimize the usage of business technologies to increase the productivity of The LEGO Group, in this case, your focus will be to ensure the LEGO Operaciones de México factory is enabled with the company IT Technology to support all factory employees.**Core Responsibilities**:- ServiceNow: Working proactively with tickets (Incidents & Service requests) in our ITSM tool (Service Now), handling the preparation of equipment such as laptops or mobile devices.- On-Site support: Providing onsite support with computer hardware and meeting rooms technology as well as handling of mobile phone devices.- Incidents solving: Diagnosing software and hardware issues when appropriate and fixing them as quickly as possible.- Infrastructure support: Support in coordination and/or execution of Infrastructure projects related tasks.**Do you have what it takes?**:- Education: Must be enrolled at a college/university with a major in Information Technology/Computer Science or equivalent (6th semester and above)- Able to work independently and as part of a team- Strong communications skills in both English and Spanish- Proactive, self-driven and service-oriented- Good understanding of Computer Hardware, Software and IT Infrastructure**Join the global LEGO® team**We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."Thank you for sharing our global commitment to Children's Rights.Build your career brick by brick at the LEGO Group.We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
