.**Responsibilities**:- Manage, supervise and coordinate day-to-day operational activities in the unit,- Encompasses stakeholder manager of vendors and other stakeholders- Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement- Ensure and monitor the accuracy and completeness of the services- Establish consistent and standardized operational processes- Provide assistance for all process within Unit and have main responsibility- Assist Business Unit (BU) Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties- Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general- Complete and ensure timely submission for deliverables related to BU Compliance/Risk and Control and/or Management Information Systems related report as required by Regional and Country stakeholders- Provide necessary data and insight to BU Head for Operations related process as needed- Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps- Lead local standardization efforts as per regional Business Unit operations guidelines- Actively identify and implement process improvement opportunities- Ensure operational controls and Manager's Control Assessment compliance**Qualifications**:- 6-10 years experience as Business Manager- Project administration and background in operational areas.- Experience managing limited resources that are requested to offer outstanding results.- Experience in finance and processes administration- Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.- Passion, humility, integrity, positive attitude, mission-driven, and self-directed.- Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.- Strategic and goal-oriented thinker.- Effective interpersonal skills - including teamwork and organizational skills.- Consistently demonstrates clear and concise written and verbal communication- Persuasive and passionate communicator with excellent public speaking skills.- Monitoring both scheduled and unscheduled reviews to completion.- Attention to detail and ability to prioritize.**Education**:- Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**PRINCIPALES FUNCIONES**:La Subdirección de Programas de Crédito es responsable de hacer crecer la cartera productiva de tarjetas de crédito a través de productos/servicios que se promueven en los diversos canales del banco