Subgerente De Servicio - Zona Cumbres Monterrey

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".**Responsibilities**:- Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.- Coordinate adequately the material resources and the employees of the Branch.- Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-4 years of experience in customer service, sales and/or referencing in branches- Consistently demonstrates clear and concise written and verbal communication**Education**:- Bachelor's/University degree or equivalent experience- **Job Family Group**:Consumer Sales- **Job Family**:Consumer Sales Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting