.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category: Customer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.Job DetailsAbout Customer Success Group at SalesforceSalesforce's worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value-based results. Our motto for our customers is "Your Success is our Success".Role Description:The Product Education is the group within the Customer Success Group (CSG) that holds our subject matter experts for all of Salesforce's products, programs, and processes. Our experts drive the relationship and alignment to their respective technology and product stakeholders, ensuring that CSG Field and CSG Go-To-Market (GTM) professionals have the tools and information needed to be successful. In this role, you will provide Enterprise Architecture Thought Leadership, Technology Strategy, and Product Technical Expertise through tailored consultative engagements. Candidates create C-Level relationships with our most strategic customers and share their expertise to empower and scale customer knowledge across Salesforce.Responsibilities:Establish Trusted Advisor status with Business and Technology stakeholders, drive the creation of application and architectural design documents which leverage Salesforce.Com best practices.Develop technical solution designs & recommendations using Salesforce technology for complex customer use cases that align to the business value the customer is trying to achieve.Lead formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and reference architectures.Provide ad hoc subject matter expertise as warranted via customer needs and business demands including but not limited to practice operations, pre-sales support, field assistance, etc.Establish mutually beneficial relationships with product owners and stakeholders.Help business owners translate and implement real-world needs into practical, state-of-the-art Salesforce.Com technology-driven solutions.Basic Requirements and Skills:Expert in assessment of business objectives, formulating solution options, and driving stakeholder support