Success Architect- Marketing CloudJob Category: Customer Success
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The MC Success Architect is a Subject Matter Expert (SME) within our Marketing Cloud product portfolio. We are looking for a passionate technical expert who has significant experience in delivering Marketing Cloud solutions to large enterprise organisations. Success Architects (SAs) are some of our most senior technical experts who provide proactive and reactive Architecture as well as Product Technical expertise. SAs deliver advisory engagements to help maximize customer success and adoption, as well as minimize attrition risk. They partner with key stakeholders at our largest, most complex customers to share their technical thought leadership and inspire the next generation of Digital Marketing Teams. This is an Individual contributor (IC) role.
Responsibilities: Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organisationEngage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, DevOps, performance, and solution design specific to Marketing CloudTranslate complex technical concepts for audiences ranging from Technical, Business to Executive StakeholdersIdentify and evaluate capability gaps for standard product capability or identify creative solutions through customisationFacilitate and influence Executive stakeholders while aligning technology strategy to business value and ROIDevelop and run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customersBuild strong relationships with both internal and external business partners, contributing to broader goals and growthImpact of the Role:
As a Marketing Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Marketing Cloud's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration and Teamwork:
Collaboration is at the core of our success, and as a Marketing Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.
Basic Requirements: 8+ years proven experience in enterprise consulting, including implementing enterprise software solutions in the Marketing/MarTech spaceExperience with Salesforce Marketing Cloud Engagement (Email/Mobile) AND one of: Marketing Cloud Personalization OR Marketing Cloud Intelligence OR Marketing Cloud Account Engagement OR similar productDeep understanding of data modeling, integration architectures, and data governance best practices.Knowledge of Marketing Cloud Engagement scripting languages (AmpScript, SSJS, GTL, WSProxy)Experience with system architecture design and integration patternsKnowledge of Marketing Cloud Engagement Security capabilities and best practicesExcellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to ExecutiveStay up-to-date with emerging marketing, data-related and AI technologiesProactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleaguesValues the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacyPreferred Requirements: Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries, Marketing or CommerceSalesforce certificationsFamiliarity with Salesforce's technical architecture: APIs, Standard and Custom Objects, APEXFamiliar with Marketing / Personalization platformsFamiliar with AI conceptsKnowledge of Data Management principles and experience with Customer Data Platforms or Data LakesUnderstanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS.If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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