.About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
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If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.Job DetailsThe role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce.
Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products.
The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers.
With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.
They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.The ideal Success Guide is organized, agile, and passionate about Customer Success.
They have excellent presentation and communication skills in both a 1 on 1 and group setting.
They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.ResponsibilitiesProvide prescriptive recommendations, best practices, and technical advice for improving adoptionDeliver 1:1 Expert Coaching Sessions and Ad-Hoc Success EngagementsBecome an expert in Sales Cloud and related productsHelp customers consistently achieve their business outcomesGenerate positive feedback from customers, internal teams and leadershipShow continued professional growth and developmentRequired Qualifications & Skills3+ yrs relevant experienceUndergraduate degree minimumTrailhead Ranger and Salesforce Administrator CertifiedProven ability to quickly learn new technologiesConsultative and customer-focused approach and engagement styleAbility to navigate, escalate, and lead efforts on complex customer requestsDemonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressurePreferred Qualifications & SkillsTrailhead RangerSalesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud are considered an AssetFamiliarity with the Salesforce platformSalesforce admin experienceIn addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain Cloud-specific certifications within the first 90 days of hire