**Description**
Oversees train operations and is responsible for the safe and efficient movement of all trains for an assigned area.
Ensures the safety of crews and meets operational and financial targets as outlined by the TSP (Transportation Service Plan) and associated KPI's (Key Performance Indicators).
Analyzes past results, forecasts and plans extensively, and recommends process improvements.
Works on complex issues where analysis requires advanced analytical thought and judgment.
Develops functional plans, including business, operational, and financial priorities that contribute to business unit strategy.
Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
Translates company and business unit objectives into functional plans and guides execution.
Directs the design of work for a functional area across the enterprise.
Directs the progress toward stated goals for manager teams and business professionals, with responsibility for multiple departments or business disciplines.
Participates in the interview and selection process, provides training and mentorship, offers career development guidance, and is engaged in performance management.
Provides timely and constructive coaching and feedback; develops staff and provides challenging opportunities.
Reports to a people leader at a higher career level.
**Accountabilities**
- Provides direction, training and mentoring to staff to accomplish safe and efficient train movement.
- Drives the implementation of the TSP by identifying gaps, solving problems, and recommending solutions.
- Manages the performance and develops subordinate division managers.
Provides ongoing evaluation and ensures KPI (Key Performance Indicator) targets are met.
- Interfaces and communicates with internal and external customers regarding escalated issues or operational difficulties.
- Functions as back-up to the Division General Manager.
- Participates on Velocity, Safety, and Train Separation committees.
- Facilitates SLA' (Service Level Agreements) with other departments.
- Promotes and drives safety initiatives throughout division.
- Adheres to the principles of leadership.
- Presents business cases and updates.
- Understands the relevant business metrics and applies effective tactics to sustain a culture of operational effectiveness that produces teams of high performing, engaged and empowered operational leaders.
- Identifies when a rule/regulation/policy has been violated and has one-on-one accountability conversations with an individual who has not met expectations, using KCS Candor, Aligning the Stars & KCS ABC's, and have the individual produce better results.
- Demonstrates KCS's commitment to being ONE TEAM - Living a Speak Up Culture - by using communication and interpersonal skills to enhance inclusion, civility, respect, innovation, safety, customer focus, teamwork within KCS, while encouraging and enabling others to do the same.
- Defines and communicates clearly the teams roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides pinpointed (specific & measurable) feedback on performance.
- Develops and retains a strong team of high performers; creates a challenging and rewarding work environment; organizes a diverse group of people into a cohesive team to leverage their energy, knowledge and skills; creates grassroots / localized events to train & develop others - including location-specific safety training, localized Speak Up events, regular recognition or team-building activities.
- Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.
**Required**
- Bachelor's degree from an accredited university or college, preferably in a job related major field of study
- Minimum ten (10) years of relevant professional experience, including leading and managing complex projects or programs with outcome-focused deliverables, or equivalent combination of education and experience
- Minimum three (3) years of managerial experience
**Preferred**
- Network Operations experience.
**Working Conditions**
- On-call responsibilities are an essential function of this job.
Employees must have the ability and willingness to support operations of critically important systems and/or processes 24 hours per day/7 days per week.
On-call assignments may include after-hours, weekends and holidays.
- Schedule assignments may include after-hours, weekends and holidays.
- Business travel is an essential requirement of this job.
Employees must be able and willing to travel away from their primary work location up to 50% of the time.
**We Offer**:
- Complete health and welfare benefits package
- Competitive salary
- Incentive plan
- Vacation plan
**EEO Statement**
We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reaso