.Customer relationship management- Accountable for customer satisfaction through quality of service and precise communication- Accountable for equipment safety and performance- Accountable for selling service repairs- Accountable for the sales lead volume, quality, and further processing of sales leads- Accountable for resolving customer service quality complaints- Accountable for resolving customers invoicing complaints related to maintenance operationsService operations- Accountable for the end-users, the sites and the technicians safety- Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations- Accountable for the control of the field operations costs and CMII- Accountable for callouts and service repairs sales- Responsible for proximity stock content & value- Accountable for managing the third party inspections visits and follow-up actions- Validates the service contract technical terms with the salesperson- Accountable for supporting the maintenance of any foreign equipment coming into the LIS base- Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)- Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues- Accountable for reducing the callouts in his area- Accountable for reviewing callout and service repairs invoices that are not automatically invoiced- Accountable for the timely completion of the planned maintenance visits- Accountable for the planned maintenance scheduling and optimized routing- Responsible for performing site audits- Responsible for investigating accidents and following company policy on evidence custody and internal reporting.- Responsible for the control and authorization of overtimePeople management / Leadership- Accountable for the performance of his assigned technicians- Accountable for maintenance technicians motivation and competence development- Accountable for determining and checking technicians performance objectives- Accountable for communication to his technicians- Accountable for managing technician absences and back-up, and callout technician scheduling- Accountable for technician timesheet validation prior to payroll- Accountable for equipment assignment to technician and technician workload balancing- Responsible of defining the technician capacity need and for the technician hiring and selection process- Accountable for defining, authorizing replacement, managing technician's tools, vans, phone/PDA and instruments- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice