.**Description**This job is responsible for supervising a team of agents to execute the established protection measures to safeguard and guarantee the integrity of the personnel staff and the success of the transported freight in case of emergencies.Uses highly developed specialized skills to complete a wide range of tasks and procedures. Generates innovative solutions to complex processes or problems. Proposes improvements to processes. Delivers work, which directly impacts quality of team output to agreed timescales, service levels or similar metric.**Accountabilities**- Coordinates the contracted services of security and evaluating its performance, to guarantee the quality and efficiency.- Understands the relevant business metrics and applies effective tactics to sustain a culture of operational effectiveness that produces teams of high performing, engaged and empowered operational leaders.- Identifies when a rule/regulation/policy has been violated and has one-on-one accountability conversations with an individual who has not met expectations, using KCS Candor, Aligning the Stars & KCS ABC's, and have the individual produce better results.- Demonstrates KCS's commitment to being ONE TEAM - Living a Speak Up Culture - by using communication and interpersonal skills to enhance inclusion, civility, respect, innovation, safety, customer focus, teamwork within KCS, while encouraging and enabling others to do the same.- Defines and communicates clearly the teams roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides pinpointed (specific & measurable) feedback on performance.- Develops and retains a strong team of high performers; creates a challenging and rewarding work environment; organizes a diverse group of people into a cohesive team to leverage their energy, knowledge and skills; creates grassroots / localized events to train & develop others - including location-specific safety training, localized Speak Up events, regular recognition or team-building activities.- Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.**Required**- High School diploma or equivalent- Minimum five (5) years of relevant operations experience, or equivalent combination of education and experience- Specialist knowledge of one or more disciplines of railroad operations**Working Conditions**- This position has a regular full time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends.- This position may require mínimal travel up to 10% of the time