.**Description**This position oversees train operations and is responsible for the safe and efficient movement of all trains within an assigned territory or terminal. It oversees assignment of resources and the management of assets and processes within a terminal or territory. It is accountable for execution of the service plan to include production, quality, cost containment and reassignment of resources as necessary to achieve maximum efficiency. This position ensures the safety of crews and meets operational and financial targets as outlined by the service plan and associated key performance indicators.**Accountabilities**- Ensures compliance to defined operating practices and procedures, promoting a safe work environment.- Manages the operational testing program by observing, documenting, and evaluating safe work practices per operating rules and takes action as needed based on results.- Meets the tactical goals of the service plan by managing assets, reporting results, defining problem areas and implementing solutions. Metrics include asset utilization, execution to plan, cost of quality and safety performance.- Conducts regularly scheduled employee meetings and programs to emphasize safety and discuss mitigation of risks.- Investigates incidents, determines root cause, escalates findings and implements corrective action as necessary to prevent recurrence.- Manages resources and assets in a cost effective manner.- Makes recommendations regarding hiring and performance management of staff.- Ensures execution to plan through defined performance expectations with internal service providers and addresses failures to service level commitments.- Utilizes operating systems and planning tools to proactively identify problem areas and coordinates solutions to the service plan.- Coordinates with commercial and/or customer solutions unit to satisfy customer expectations.- Understands the relevant business metrics and applies effective tactics to sustain a culture of operational effectiveness that produces teams of high performing, engaged and empowered operational leaders.- Identifies when a rule/regulation/policy has been violated and has one-on-one accountability conversations with an individual who has not met expectations, using KCS Candor, Aligning the Stars & KCS ABC's, and have the individual produce better results.- Demonstrates KCS's commitment to being ONE TEAM - Living a Speak Up Culture - by using communication and interpersonal skills to enhance inclusion, civility, respect, innovation, safety, customer focus, teamwork within KCS, while encouraging and enabling others to do the same.- Defines and communicates clearly the teams roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides pinpointed (specific & measurable) feedback on performance
