.**DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consists of, but are not limited to, the following:**Talent Management**:- Provide input to management for the use in developing the branch business plan- Measure, monitor, and communicate updates regarding performance against specific initiatives as outlined in the branch business plan- Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution- Gather data and provide input to support the creation of financial performance goals, including a revenue and expense budget, for the supervised team- Encourage employee feedback through formal and informal channels (engagement survey, manager feedback)- Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations- Assesses team talent as an input to the talent planning process- Work with employees to establish individual metrics and performance goals; regularly review goal progress with employees**Execution**:- Track and monitor use of technology for key operational activities within the branch- Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner- Participate and support carrier procurement strategies for committed capacity process to provide quality coverage options- Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results- Develop and maintain a broad understanding of C.H. Robinson's products, services, resources and leverage those appropriately- Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals- Champion organizational transformation