The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze operations information and make evaluative judgements to solve problems
- Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
**Qualifications**:
- 0-2 years of relevant experience
- Direct line management experience in a call center or production environment preferred
- Working knowledge of financial industry preferred
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Funciones**
- Revisión de controles para los procesos de Centralizadora de clientes para la actualización de datos
- Asignación correcta de módulos y níveles a la operación y personal de administración.
- Revisión en la ejecución de los controles establecidos en MCA, flujos y actividades realizadas para los procesos de Centralizadora de clientes.
- Supervisión, capacitación, asignación de tareas y liderazgo del personal a cargo.
- Aseguramiento de Metas productividad/ calidad.
- Seguimiento a líneas de control ARCM y evidencias de ICM
- Manejo de equipo de trabajo de 10 a 15 colaboradores
**Requisitos**
- Experiência en manejo de equipos de trabajo
- Conocimiento en temas de control ARCM
- Liderazgo
- Validación de indicadores para tomas de decisiones y escalamiento.
**Zona de Trabajo**
Tecno Parque 9 a 7
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting