.Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.WORKING AT OPORTUNWorking at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.POSITION OVERVIEWThe Collections LOB primary responsibility is to collect unpaid debts on delinquent loans and provide general servicing assistance to members with unsecured/secure personal loans, via outbound and inbound phone calls. This role entails managing a team of agents and ensuring team results align with the company's goals and objectives while delivering high-quality results. The collections supervisor role is responsible for the day-to-day activity and development of a group of agents within a call center environment. This position requires a high degree of leadership, coaching, development skills, and problem solving.RESPONSIBILITIESMonitor and evaluate individual and team performance against objectives and set clear expectations for the team through ongoing coaching and development discussions.Develop and implement strategies that lead to the accomplishments of KPI targets, all in compliance with applicable regulations.Practice servant leadership to improve the process and team to ensure the highest level of support and quality from start to finish.Work closely with the operations Sr Supervisor to ensure overall adherence to corporate policies and procedures.Process and manage all aspects of how the team handles their calls and take calls when necessary.REQUIREMENTSBilingual in English and Spanish is required.High school diploma.Effective communication skills, in both verbal and written form.Availability to work from the Leon Mulza location. Work from home is also available on a hybrid mode alternating home and site presence, subject to recall based on business needs.Full-time availability including weekends, holidays, and rotating morning and afternoon shifts.Collections experience is preferred.REQUIRED KNOWLEDGE:Proficiency with CRM software, and strong typing skills
