Supervisor Cr & Oq

Top 5 Resposabilities:- Oversee the daily management of digital consumer interactions to ensure effective and efficient handling of queries and concerns.- Supervise and support a dedicated team, providing day-to-day coaching and feedback to optimize performance and foster professional growth.- Collaborate closely with Quality Assurance (QA) team members to ensure accurate data capture and act as the primary point of contact for necessary data corrections; - Work hand-in-hand withinternal teams, regional and functional leaders, as well as external technology and support vendors, to ensure a unified approach to consumer relations.Scope dimensions:- Other Applicable Scope Defining Dimensions Works with QA leaders at Hershey to ensure accurate data is communicated to consumers- Connect with consumers as needed and represent Hershey in a professional and positive way- Should be able to serve as back up for various roles in the team to promote seamless operationsKnowledge and skills:- Works with QA leaders at Hershey to ensure accurate data is communicated to consumers- Connect with consumers as needed and represent Hershey in a professional and positive way- Should be able to serve as back up for various roles in the team to promote seamless operationsExperience and education:- Experience dealing with customers, distributors, consumers, quality, marketing, or sales teams.- Minimum 8 years experience in a related field- Bachelor's degree in communications or marketing or related area