The Customer Service Supervisor has responsibilities that may include but are not limited to; recruitment and performance management, expediting freight approvals in constrained supply situations, driving defined productivity improvement activities and coaching and developing a team to ensure effective management of customers escalations and operational excellence.
General Responsibilities
- Supervises the team by assigning individual tasks related to customer interaction, supply coverage overview, invenotry status etc.
- Reviews daily reports to identify performance gaps and to drive performance and improve processes
- Arranges timely assesments regarding customer allocation and workload within the team, and works on balancing resources
- Coordinates work schedules and secures sufficient back-up within the team to cover business requirements
- Arranges individual meetings to address performance, provide coaching and discuss development plans
- Coordinates regular team meetings to keep the team informed and align priorities
- Supervises the team's performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving
- Collaborates with other managers, supervisors, team leaders across the local CS organization to leverage on resources, gain know-how/ best practices, etc.
Experience / Qualifications
- A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
- Ability to lead, coach, and develop team members
- Holds self and others accountable to achieving goals and standards
- Ability to work in a fast-paced environment to handle multiple competing tasks and demands
- Strong communication skills; oral, written and presentation
- Strong organization, planning and time management skills to achieve results
- Strong personal and professional ethical values and integrity
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
SmarterTogether- Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing- Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication- As OneSensata, we are working together to make things work together
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