The Customer Service Supervisor has responsibilities that may include but are not limited to; recruitment and performance management, expediting freight approvals in constrained supply situations, driving defined productivity improvement activities and coaching and developing a team to ensure effective management of customers escalations and operational excellence.General Responsibilities- Supervises the team by assigning individual tasks related to customer interaction, supply coverage overview, invenotry status etc.- Reviews daily reports to identify performance gaps and to drive performance and improve processes- Arranges timely assesments regarding customer allocation and workload within the team, and works on balancing resources- Coordinates work schedules and secures sufficient back-up within the team to cover business requirements- Arranges individual meetings to address performance, provide coaching and discuss development plans- Coordinates regular team meetings to keep the team informed and align priorities- Supervises the team's performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving- Collaborates with other managers, supervisors, team leaders across the local CS organization to leverage on resources, gain know-how/ best practices, etc.Experience / Qualifications- A university degree required (i.E. Bachelors degree) or equivalent relevant work experience.- Ability to lead, coach, and develop team members- Holds self and others accountable to achieving goals and standards- Ability to work in a fast-paced environment to handle multiple competing tasks and demands- Strong communication skills; oral, written and presentation- Strong organization, planning and time management skills to achieve results- Strong personal and professional ethical values and integrity- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customersSmarterTogether- Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing- Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication- As OneSensata, we are working together to make things work togetherClick here to viewSensata Recruitment Privacy StatementClick here to view ourSensata Recruitment Privacy Statement for China