Supervisor De Call Center Billingue

RESPONSIBILITIES:

- MONITOR PRODUCTION METRICS FOR TEAM.
- CONSISTENTLY EVALUATE EFFECTIVENESS OF TEAM MEMBERS THROUGH DATA ANALYSIS, SHADOWING CALLS, AND REVIEWING CUSTOMER FEEDBACK.
- CONTINUOUSLY LEARN AND BECOME AN EXPERT ON D3 PRODUCT.
SKILLS:

- STRONG ORAL AND WRITTEN COMMUNICATION SKILLS.
- CONSULTATIVE APPROACH TO ACCOUNT MANAGEMENT.
- DEEP CUSTOMER EMPATHY.
- CUSTOMER EXPERIENCE CHAMPION.
- EXCEPTIONAL DEMANDFORCE PRODUCT KNOWLEDGE.
- ABILITY TO HAVE DIFFICULT CONVERSATIONS WITH CUSTOMERS.
- UNDERSTANDING OF COMPETITIVE LANDSCAPE.
- PLAYER/COACH MENTALITY.

**REQUIREMENTS**:

- 2-3 YEARS EXPERIENCE IN A CUSTOMER FACING SUPPORT/SUCCESS/ONBOARDING ROLE.
- 1-2 YEARS PREVIOUS MANAGEMENT EXPERIENCE.
- BACHELOR'S DEGREE.
- UNDERSTANDING OF SMB SPACE, PARTICULARLY IN THE SPECIFIED VERTICAL.
- KNOWLEDGE OF SALESFORCE CRM A PLUS.

**Job Types**: Full-time, Permanent

**Salary**: $18,000.00 - $22,000.00 per month

Work Location: In person