Supervisor De Call Center Billingue

RESPONSIBILITIES:- MONITOR PRODUCTION METRICS FOR TEAM.- CONSISTENTLY EVALUATE EFFECTIVENESS OF TEAM MEMBERS THROUGH DATA ANALYSIS, SHADOWING CALLS, AND REVIEWING CUSTOMER FEEDBACK.- CONTINUOUSLY LEARN AND BECOME AN EXPERT ON D3 PRODUCT.SKILLS:- STRONG ORAL AND WRITTEN COMMUNICATION SKILLS.- CONSULTATIVE APPROACH TO ACCOUNT MANAGEMENT.- DEEP CUSTOMER EMPATHY.- CUSTOMER EXPERIENCE CHAMPION.- EXCEPTIONAL DEMANDFORCE PRODUCT KNOWLEDGE.- ABILITY TO HAVE DIFFICULT CONVERSATIONS WITH CUSTOMERS.- UNDERSTANDING OF COMPETITIVE LANDSCAPE.- PLAYER/COACH MENTALITY.
**REQUIREMENTS**:- 2-3 YEARS EXPERIENCE IN A CUSTOMER FACING SUPPORT/SUCCESS/ONBOARDING ROLE.- 1-2 YEARS PREVIOUS MANAGEMENT EXPERIENCE.- BACHELOR'S DEGREE.- UNDERSTANDING OF SMB SPACE, PARTICULARLY IN THE SPECIFIED VERTICAL.- KNOWLEDGE OF SALESFORCE CRM A PLUS.
**Job Types**: Full-time, Permanent**Salary**: $18,000.00 - $22,000.00 per monthWork Location: In person