Supervisor De Call Center

Leading company in the financial sector, with presence in three different countries, looking for its new specialized contact center:**Customer Service Supervisor****Requirement's**:Level of studies: High school diploma or bachelor's degree.Experience: 1 year or more as supervisor in contact centers/call center/customer serviceOpen to work 100% presential.English advanced must needed (B2).Excellent communication skills.Leadership.Pc skills.**What would you do?**- Have extensive knowledge of the products offered, as well as the systems used to provide customer support.- Ensure that the established objectives are met.- Efficiently manage staff schedules.- Maximize negotiations and minimize escalations.- Supervise, evaluate performance, provide feedback, and develop the team under your supervision.- Identify, resolve problems, and correct errors related to daily operations, providing a description of these issues and their solutions.- Prepare reports to support management.**Offering**:Competitive salaryLaw benefit's and more!Major Medical ExpensesLife InsuranceTipo de puesto: Tiempo completoSalario: $20,000.00 - $26,000.00 al mesHorario:- Incluye fines de semana- Turno de 8 horasPrestaciones:- Caja de ahorro- Estacionamiento de la empresa- Opción a contrato indefinido- Programa de referidos- Seguro de gastos médicos mayores- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldoTipos de compensaciones:- Bono de productividadIdioma:- inglés (Obligatorio)Lugar de trabajo: Empleo presencial