Supervisor De Call Center (Remoto)

**Job brief**Estamos buscando un **supervisor de centro** de llamadas competente para organizar y dirigir el personal de nuestro centro de llamadas. Serás responsable de evaluar su trabajo y darles retroalimentación para maximizar el rendimiento.The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.**Responsibilities / Responsabilidades**- Assist in the formulation of targets for individuals and teams- Hire and onboard new employees- Answer questions from staff and provide guidance and feedback- Anticipate escalation and take over calls when needed- Devise ways to optimize procedures and keep staff motivated- Measure performance with key metrics such as call abandonment, calls waiting etc.- Ensure adherence to policies for attendance, established procedures etc.- Keep management informed on issues and problems- Prepare monthly/annual results and performance reports**Requirements and skills**- Proven experience as call center supervisor or similar supervisory position- Experience in customer service is essential- Proficient in English; Good knowledge of additional languages will be a definite plus- Working knowledge of MS Office- Tech savvy with knowledge of telephone equipment and relevant computer programs- Knowledge of performance evaluation procedures- Outstanding communication and negotiation abilities- A results-oriented approach- Excellent organizational and leadership skills- Ability to work under pressure**Salary**: $162.24 - $202.79 per hour**Experience**:- Supervisor de Call Center: 2 years (preferred)