Supervisor De Customer Care

First Advantage is looking for a customer service representative to join our team in our Mexican office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

**Responsibilities**:

- ** Manage inbound customer communications**:

- ** Consult on customer success** - Advise customers on how to successfully leverage the product/service based on their unique needs.
- ** Maintain working product knowledge** - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- ** Track interactions in CRM** - Record customers interactions in internal system for cross-functional awareness and relationship development.

**Requirements**:

- Bachelor's degree or equivalent
- 1-2 years of proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above-and-beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
- English proficiency

United States Equal Opportunity Employment:
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