**Role Overview**:
**About Us**:
Rem Zen is a Business Process Outsourcing (BPO) company dedicated to connecting skilled professionals in Mexico with leading American companies.
We specialize in providing high-quality administrative, customer service, and operational support that allows our clients to focus on their core business.
Our commitment to fostering growth, collaboration, and a seamless working environment ensures that both our employees and our clients thrive.
At Rem Zen, we believe in creating meaningful connections and offering peace of mind to our clients by handling essential business processes with excellence.
**Key Responsibilities**:
- **Facilitate Learning Programs**: Develop and conduct training sessions for employees to help them grow their skill sets, including onboarding for new hires and skill-building workshops for existing team members.
- **Assess Training Needs**: Work closely with different teams to identify areas where training is needed and design appropriate programs to bridge knowledge gaps.
- **Streamline Workflows**: Review and analyze existing business processes and workflows to identify inefficiencies, and collaborate with team members to implement solutions.
- **Support Employee Growth**: Provide coaching and mentoring to employees, helping them set and achieve individual development goals.
- **Evaluate Effectiveness**: Gather feedback on training sessions and workflow improvements to continuously enhance the learning experience and operational efficiency.
- **Collaboration**: Partner with other departments, such as HR and Operations, to align training and process improvements with business objectives.
- **Substitution**: Able to substitute any role for short periods during absences.
**Qualifications**:
- Experience in employee training, learning and development, or operational support roles.
- Fully bilingual.
Must speak Enlgish and Spnaish fluently.
- Proven experience in managing teams or people, with demonstrated leadership skills.
- Strong interpersonal skills and an ability to connect with individuals from diverse backgrounds.
- Analytical mindset with an ability to understand workflows and identify areas for improvement.
- Excellent communication skills, with an aptitude for delivering presentations and workshops.
- Ability to work independently and prioritize multiple projects effectively.
**What We Offer**:
- A supportive and collaborative work environment that encourages professional development.
- Opportunities for career growth within a dynamic and growing BPO organization.
- Competitive salary and benefits package aligned with your experience and skills.
- All benefits granted by law.
- Morning 5-day work week (Monday to Friday).
**Our Commitment with You**:
Rem Zen is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Pay: $10,000.00 - $14,000.00 per month
Application Question(s):
- What is a good phone number for calls and WhatsApps?
Work Location: In person