.The Supervisor Carrier Management supervises a team of employees' responsible capacity-facing activities (sales, account management, post-sales support) in order to meet the transportation needs of the customer, deliver a quality experience, and meet organizational financial targets. They are responsible for coaching, planning, leading and directing the work of the team. The Supervisor Carrier Management builds effective relationships with internal partners to understand customer needs and new or ongoing business opportunities, in order to position the capacity team to deliver on expectations.**Responsibilities**:The duties and responsibilities of this position consists of, but are not limited to, the following:**Talent Management**:- Provide input to management for the use in developing the branch business plan- Measure, monitor, and communicate updates regarding performance against specific initiatives as outlined in the branch business plan- Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution- Gather data and provide input to support the creation of financial performance goals, including a revenue and expense budget, for the supervised team- Encourage employee feedback through formal and informal channels (engagement survey, manager feedback)- Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations- Assesses team talent as an input to the talent planning process- Work with employees to establish individual metrics and performance goals; regularly review goal progress with employees**Execution**:- Track and monitor use of technology for key operational activities within the branch- Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner- Participate and support carrier procurement strategies for committed capacity process to provide quality coverage options- Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results- Develop and maintain a broad understanding of C.H. Robinson's products, services, resources and leverage those appropriately- Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals- Champion organizational transformation