.**Description**Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.We expect greater of ourselvesWhat's Your Greater? Come find it at ResultsCX!**What will you be doing?**The Supervisor provides World-class support to the Call Center Agents and our clients' customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.**How will you make a difference?**- Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation- Identify, Prioritize and Coach agent development areas- Directly manage team of 10 or more agents- Document account resolutions, issues, and general notes.- Assist agents with functionality and basic troubleshooting of product or account issues for the customers- Maintain target levels of performance required by the client- Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.- Help maintain a good team and working environment- Multitask, listen, input data, probes, and proves solutions to the agents.- Ensure that all Agent reference materials are up to date.- Undertake duties of a general nature or additional tasks as business requires from time to time- Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.- Ensure that agents have working equipment and all items needed to do their job.**To join our team, you need**:- Consistent attendance and punctuality.- Experience as a Mentor.- Ability to exceed KPI's.- Proficient knowledge of inbound contact center environment.- Excellent phone skills, customer service skills, analytical and troubleshooting expertise.- Solid verbal and written communication skills.- The Ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.- A flexible schedule.- Analytical and troubleshooting expertise.- Ability to develop and motivate a team.- Superb listening, probing, negotiation and deescalation skills**Why join our ResultsCX team?**- Employee Performance Incentives and Prizes- Frequent Employee events, games, parties, and all-around fun in the workplace- Healthcare Benefits- Paid Training- Opportunity to grow with ResultsCX if that's "Your Greater"**About ResultsCX**:ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies