.Department Overview:Overview:**PAS Department will handle different types of calls depending on the situation**:**INBOUND CALLS****OUTBOUND CALLS**- Potential customers who actively are looking for information about our products as a result of the word of mouth/recommendation of our current customers or the marketing efforts.- Current customers looking for a loan renewal- Current customer's referrals who might be interested in being an Oportun customer- Potential customers included in the list provided by credit and financial entities that previously received user's authorization to share their information**Responsibilities**: We are seeking a service coach. The supervisor will provide support. performance management and on-going development to agents focused on NPS and Customer satisfaction. Also responsible for the continuous improvement and attainment of performance results of the department.The Phone Application Support (PAS) Supervisor's responsibilities are:- Oversee all required daily functions with the operations.- Set and enforce Clear Expectations for the team through ongoing performance discussions.- Monitor and evaluate individual and team performance against objectives.- Coordinates work activities with other supervisors, agents.- Provides coaching and feedback to team members.- Supervise PAS Staff and leads to a positive work environment.- Prepare management reports and make presentations of results and analysis, as necessary.The following must also be met by the PAS Supervisor:- Drive themselves with all integrity- Contribute to reach the department goals and metrics- Adhering to all company policies and proceduresQualifications:- Bilingual skills (Fluent English B2 or higher / Spanish)- Outstanding problem-solving capabilities- Able to assess team member performance and implement action plans- Communicate (verbally and written) effectively with all levels within the organization and recommend improvements when necessary- Able to identify and resolve issues- Quick thinker, with an ability to understand and interpret information promptly and effectively- Organized**REQUIRED EXPERIENCE**:- +6 months experience in call center\ - 2 years leadership or senior level experience.- Schedule availability- High School Diploma**REQUIRED KNOWLEDGE**:- Proficiency with computers, especially with CRM software, and strong typing skills.**INTERNAL CANDIDATES**:- Must have at least 6 months of tenure- Must not have any written warnings or unexcused abscences in the last 6 months- Must have a good performance in past 6 monthsLI-SG1INDCompany Overview:**ABOUT OPORTUN**Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I