.**DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consists of, but are not limited to, the following:- Leverage operations dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps- Utilize continuous improvement methodology in management of KPIs for the service delivery team- Serve as the key customer contact for Service Delivery (Operational) needs- Lead direct reports by providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans- Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives- Maintain and utilize Account Specific Onboarding for new team members**QUALIFICATIONS**Required:- Bachelor's degree from an accredited college or university- Minimum 3 years of experience in operations and/or customer/client service facing role- Experience mentoring and or coaching small project teams- Ability to travel up to 7.5% (domestically and international)Preferred:- Experience executing businesses through Standard Practices and Operational Excellence methodologies- Proficient in Microsoft Office Suite of programs- Strong problem-solving and conflict resolution skills- Ability to adapt and lead in a fast-paced environment- Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner- Ability to develop strong working relationships, both internally and externally- High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework- Ability to work collaboratively within the business setting- Values a diverse and inclusive work environment**Disclaimer**:- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.**Equal Opportunity and Affirmative Action Employer**- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.**Benefits**We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.**Why Do You Belong at C.H