.Overview:The Digital Communications Supervisor is responsible for the day-to-day activity and development of the Agents within a call center environment. This position is responsible for ensuring chat quality from start to finish. The Digital communications team engages with UPL/SPL Members in two-way written conversations to collect unpaid debts on delinquent loans also provide general servicing assistance to Unsecure and secure personal loans.**Responsibilities**:- Conducts regular meetings with his team to complete performance reviews and coaching to ensure maximum quality and production of direct reports.- Monitor and evaluate individual and team performance against objectives and creates strategies to reach KPIs- Works closely with the Operations Sr Supervisor to ensure the overall adherence to corporate policies, procedures- Will process and manage all aspects of how the team handles their calls, will take calls when necessary.- This position requires a high degree of leadership, creative thinking and problem solving.- Prepare management reports and make presentations of results and analysis, as necessary.- Troubleshoot and resolve on-line and mobile loan issues- Identify and escalate priority issues to appropriate resource (management, engineering, amongst other).Qualifications:- Bilingual in English and Spanish is required.- High degree of leadership, creative thinking and problem solving.- Communicate (verbally and written) effectively with all levels within the organization and recommend improvements when necessary- Availability work on a hybrid mode in Mulza site location and from Home- Should have full-time availability including weekends, holidays, and rotating shifts.- Reporting skills.- Customer service, collections desired.**REQUIRED EXPERIENCE**:- High School Diploma- 6-month tenure in current position- No warnings nor unexcused absences in the last 6 months- Accomplished performance objectives in the last 6 months**REQUIRED KNOWLEDGE**:- Proficiency with computers, especially with CRM software, and strong typing skills.INDSG1Company Overview:**ABOUT OPORTUN**Oportun (Nasdaq: OPRT) is an A.I.Powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009
